Experience Opportunity

Exceptional Customer Service

Building relationships to increase revenue in performing arts organisations

This workshop will result in a renewed vigour for exceptional customer service. You will become more effective in your customer relationships, increase your add-on revenue and be confident in managing all conversations with customers confidently.

This course will cover key areas relating to delivering an excellent customer service, including key information behind the psychology of customer service, the definition of the ‘extra-mile’ philosophy, understanding the consequences of poor service as well as how to create a customer driven culture.

At the end of this course you will:

- Learn how to develop strong relationships

- Understand how important Moments of Truths are in the customer service experience

- Be able to change complaints into advantages

- Know how to positively project the company image

- Learn some useful ideas for identifying and maximising sales opportunities with customers

Mandy Rossi from MadAbout, is a highly skilled, international learner-centred facilitator with extensive experience in a wide range of industries. A highly skilled personal coach, she is also an NLP Master Practitioner and has an MSc in Psychology.

This is a hybrid course. The trainer will be attending in-person at Rose Street. There are a number of tickets available to attend in-person and a number of live online places available for those who can't attend in-person.

EARLYBIRD - UK Theatre & SOLT Members can book before 7th March 2022*

*UK Theatre reserve the right to close Earlybird bookings early depending on capacity and demand

Suitable For:

Front of house, bar staff, box office, ushers, duty managers

Anyone who has contact with customers face to face or by phone