Level 3 Apprenticeship in Customer Service
This apprenticeship programme includes learning about how customer service professionals handle day to day customer queries, providing direct customer support within all industries across the private, public and not-for-profit sectors.
The apprentice will learn how to act as a referral point when dealing with complex or technical customer requests, complaints, and queries. As an expert of the organisation’s products/services, they will an advocate for customer service to share knowledge with wider teams and colleagues.
Apprentices can provide a service in many types of workplace environments including contact centres, retail, webchats, service industry or any other point of direct customer service. Roles include: Customer Service Assistant, Contact Centre Operator, Customer Support Specialist and Receptionist.