A Front of House staff member ensures quality customer service for the audience before, during and after a performance. They will work on a rota basis and are sometimes placed on the bar, box office or on the door.
What are the main responsibilities of Front of House staff?
- Welcome the audience into the building
- Ensure a high quality of customer service
- Sell food, drink and merchandise (bar)
- Guide audience members in the right direction
- Manage incoming ticket sales over the phone and in person (box office)
- Issue tickets to audience members (box office)
- To be the point of contact for customer enquiries
- To ensure the front of house area looks presentable and tidy at all times
Search The Stage Jobs for opportunities in Front of House.
What qualifications do I need to work Front of House?
While there are no specific qualifications you need to work Front of House, these subjects could be deemed useful:
Find opportunities in Front of House here.
What skills do I need to work Front of House?
These are the desirable skills to have to be a candidate for a Front of House role:
- Multi-tasking skills
- Ability to work in a fast-paced environment
- Good communication skills
- Experience in handling money
- Complaint handling
What does a career in Front of House look like?
Front of House is an entry-level role where you can look into moving up to a Supervisor or senior role to Front of House Manager to Relations Manager. Read our blog to learn more about how you can become a Front of House Manager. Front of House staff can also be used as Ushers. Find out more about what Ushers do here.
How much can I earn working Front of House in a theatre?
Pay is typically between £7 - £15 per hour, depending on the theatre and your responsibilities.
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Photo: Alex Brenner
Published: 23 May 2019