A Front of House staff member ensures quality customer service for the audience before, during and after a performance. They will work on a rota basis and are sometimes placed on the bar, box office or on the door.

What are the main responsibilities of Front of House staff?

• Welcome the audience into the building
• Ensure a high quality of customer service
• Sell food, drink and merchandise (bar)
• Guide audience members in the right direction
• Manage incoming ticket sales over the phone and in person (box office)
• Issue tickets to audience members (box office)
• To be the point of contact for customer enquiries
• To ensure the front of house area looks presentable and tidy at all times

Search The Stage Jobs for opportunities in Front of House. 

What qualifications do I need to work Front of House?

While there are no specific qualifications you need to work Front of House, these subjects could be deemed useful:

• Maths
• English
• Drama
• Languages

Find opportunities in Front of House here. 

What skills do I need to work Front of House?

These are the desirable skills to have to be a candidate for a Front of House role:

• Multi-tasking skills
• Ability to work in a fast-paced environment
• Good communication skills
• Experience in handling money
• Complaint handling

What does a career in Front of House look like?

Front of House is an entry-level role where you can look into moving up to a Supervisor or senior role to Front of House Manager to Relations Manager. Read our blog to learn more about how you can become a Front of House Manager. Front of House staff can also be used as Ushers. Find out more about what Ushers do here. 

How much can I earn working Front of House in a theatre?

Pay is typically between £7 - £15 per hour, depending on the theatre and your responsibilities.

Find theatre vacancies with The Stage Jobs here

References:

https://www.bushtheatre.co.uk/wp-content/uploads/2017/07/FRONT-OF-HOUSE-ASSISTANT-Job-Description-Aug-2017.pdf

https://ccskills.org.uk/careers/advice/article/front-of-house-work

https://www.theotherpalace.co.uk/uploads/FOH__Assistant_-_JD_JAN_17.pdf

Photo: Alex Brenner

Published: 23 May 2019