What does an Access Officer do?

An Access Officer leads the planning of a theatre’s production programme for accessible performances. They ensure the building is accessible for Actors and audience members. An Access Officer will make sure that a person can enter and exit the venue with ease, e.g. a wheelchair user. A “relaxed performance” may occasionally be offered, during which typical theatre protocols are relaxed and sound levels are lowered. This is particularly beneficial for individuals who may need to move around, speak, or enter and exit the auditorium more frequently. There are also occasional performances with BSL Performers ,captions or audio description.

What are the main responsibilities of an Access Officer?

Communicate with the Producers of each production to discuss the scheduling of an accessible performance of their show
Schedule all accessible performances and ensure they are entered into Access Performances diaries (such as the Society of London Theatre Access Diary) and/or shared with the relevant audiences with the support of the Sales & Marketing team/s
Book relevant staffing and equipment for accessible performances
Ensure staff are briefed for each access performance to understand any adjustments they might need to make for audience members
Ensure any audience members with access needs are able to book appropriate seats smoothly
Work with the relevant departments to adjust procedures to prevent any issues that may arise

What qualifications do I need to be an Access Officer?

There are no specific qualifications required to become an Access Officer however any formal qualifications in the following subjects might be beneficial:

Theatre Management
Theatre Studies
Business Management
Human Resources
Psychology
Sociology
Social Work
Public Administration

Search through training opportunities from across the theatre industry to find a relevant qualification to become an Access Officer.

What skills do I need to be an Access Officer?

Experience working with access users
Excellent organisational skills
Ability to multitask
Good verbal and written communication
Understanding of the technical aspects of running accessible performances
Customer service skills
Experience with evacuation chairs - these provide mobility-impaired people with a safe and comfortable way to exit a building in the case of an emergency
Scheduling and project management experience
Cultural sensitivity
Commitment to promoting equality, diversity and inclusion
Conflict-resolution skills - to prevent, reduce and resolve conflict between staff members, customers or over the phone

What does a career as an Access Officer look like?

Relevant experience in access and working with groups of people who require additional support is essential for employers as it shows your commitment to this field of work. Work experience, apprenticeships and internships will help you gain experience and new skills which you can transfer into this role.

How much does an Access Officer earn?

Wage for an Access Officer can vary and not every venue or company is fortunate to have someone dedicated to Access. Wages can be anywhere between £20k - £31k depending on the employer, your qualifications and experience. It is a rewarding role for both the people you’re supporting and the venue.

The above is a guide. Pay, salary or fee can vary depending on the theatre or company, as well as your personal experience. National institutions or commercial productions can pay in excess of the above, with profit-share or community theatre paying less.

You can find theatre jobs via The Stage Jobs here