What does an Access Officer do?

An Access Officer leads the planning of a theatre’s production programme for accessible performances. They ensure the building is accessible during accessible performances for those who need it. Accessible performances are shows which are performed specifically for audience members who have a disability. An Access Officer will make sure that these audience members can enter and exit the venue with ease, e.g. a wheelchair user.

What are the main responsibilities of an Access Officer?

  • Communicate with the Producers of each production to discuss the scheduling of an accessible performance of their show
  • Schedule all accessible performances and ensure they are entered into the SOLT (Society of London Theatre) Access Performances diary
  • Promote the accessible performances to the relevant audiences with the support of the Sales & Marketing team
  • Book relevant staffing and equipment for accessible performances
  • Ensure staff are briefed for each access performance to understand any adjustments they might need to make for audience members
  • Ensure any audience members with access needs are able to book appropriate seats smoothly
  •  Work with the relevant departments to adjust procedures to prevent any issues that may arise

You can also find Access Officer vacancies using The Stage Jobs here. 

What qualifications do I need to be an Access Officer?

There are no specific qualifications required to become an Access Officer however any formal qualifications in the following subjects would be beneficial:

  • Theatre
  • Business management
  • Human resources
  • Psychology
  • Sociology
  • Social work
  • Public administration

Search through our training opportunities to find a relevant qualification to become an Access Officer.

What skills do I need to be an Access Officer?

  • Experience working with access users
  • Excellent organisational skills
  • Ability to multitask
  • Good verbal and written communication
  • Understanding of the technical aspects of running accessible performances
  • Customer service skills
  • Experience with evacuation chairs - These provide mobility impaired people with a safe and comfortable way to exit a building in the case of an emergency
  • Scheduling and project management experience
  • Cultural sensitivity
  • Commitment to promoting equality, diversity and inclusion
  • Conflict-resolution skills - To prevent, reduce and resolve conflict between staff members, customers or over the phone

What does a career as an Access Officer look like?

Relevant experience is essential for employers as it shows your commitment to this field of work. Work experience, and internships will help you gain experience and new skills which you can take with you into a new position. 

How much does an Access Officer earn?

An Access Officer can earn between £18K and £28K depending on the employer, your qualifications and experience.



Photo: Shutterstock

Published: 16 October 2019

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