This apprenticeship programme includes learning about how customer service professionals handle day to day customer queries, providing direct customer support within all industries across the private, public and not-for-profit sectors.

The apprentice will learn how to act as a referral point when dealing with complex or technical customer requests, complaints, and queries. As an expert of the organisation’s products/services, they will an advocate for customer service to share knowledge with wider teams and colleagues.

Apprentices can provide a service in many types of workplace environments including contact centres, retail, webchats, service industry or any other point of direct customer service. Roles include: Customer Service Assistant, Contact Centre Operator, Customer Support Specialist and Receptionist.