A Box Office Clerk plays a vital role in the ticketing operations of a theatre venue. Their primary responsibility is to assist patrons with ticket purchases, exchanges and inquiries, ensuring a smooth and efficient ticketing process.
What are the main responsibilities of a Box Office Clerk?
- Ticket Sales
- Customer Service
- Reservation Management
- Ticket Exchanges and Refunds
- Ticket Distribution
- Box Office Administration
- Promotional Activities
- Cash Handling and Reconciliation
- Using ticketing systems and software to process ticket orders, access seating charts, and generate reports
- Ensuring compliance with relevant legal and regulatory requirements governing ticketing operations, including data protection, consumer rights, and ticket resale regulations
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What qualifications do I need?
Whilst there are no specific requirements for this role, education or training in customer service, hospitality, or theatre management can be helpful.
What skills do I need?
- Customer service
- People skills
- Communication
- Attention to detail
- Organisation
- Problem-solving abilities
- Computer skills
- Maths
- Teamwork
What does a career as a Box Office Clerk look like?
Completing training courses or workshops in customer service, ticketing systems, and cash handling can provide valuable skills and knowledge relevant to the role of a Box Office Clerk. Many of those who work in the Box Office often began as Front of House Staff or Ushers. Read our blogs 'What do Front of House Staff do?' and 'What does an Usher do?' and use this role as an entry point into the industry.
How much can I earn?
Box Office Clerks can be both full-time, part-time or contracted. SOLT/Bectu rates for 2024 suggest a 40 hour weekly rate of £546.16- £717.57, depending on your level.
The above is a guide. Pay, salary or fee can vary depending on the theatre or company, as well as your personal experience. National institutions or commercial productions can pay in excess of the above, with profit-share or community theatre paying less.
References:
https://www.nimaxtheatres.com/wp-content/uploads/2019/06/Box-Office-Clerk-Job-Desription-2019.pdf
https://www.artsjobs.org.uk/jobs/search/43226
https://www.artsjobs.org.uk/jobs/search/43262
https://www.glassdoor.co.uk/Salaries/box-office-clerk-salary-SRCH_KO0,16.htm
