An Operations Manager is responsible for the smooth running of all Front of House (which includes the Front of House team members and managers, the box office and Ushers) and Theatre and administrative areas, working to ensure the best possible audience experience and staff working environment. They are responsible for carrying out and maintaining the theatre’s policies including health and safety policies.

See our training, experience and funding opportunities here. 

What are the main responsibilities of an Operations Manager?

• Develop and direct an operational structure for the successful running of the venue
• Manage the Front of House, theatre operation and management teams
• Alongside the site Manager, oversee the management of water, power and internet with contractors
• Ensure an accurate staff payroll is created weekly and that holiday is calculated correctly
• Responsible for recruitment, creating contract for new staff members and completing appraisals of all key staff
• Coordinate and manage the venue schedules
• Produce accurate weekly and monthly sales revenue figures
• Direct and oversee monthly stock checks

What qualifications do I need to be an Operations Manager?

You do not require a formal qualification to be an ideal candidate for the role of a Theatre Operations Manager. However, a qualification in one or more of the following subjects would make you a more desirable candidate for the role:

• Performing arts
• Marketing
• Public relations
• Events
• Communications

See our training and experience opportunities here.

What skills do I need to be an Operations Manager?

• Experience in managing a venue at a senior level
• Experience managing a large team
• Excellent customer service skills
• Understanding of financial systems and accounts
• Experience delivering high profile events
• Organisational skills
• Flexible approach to the work duties and your hours
• Creative and resourceful approach to problem solving
• Confident, friendly and professional
• Good communication

What does a career as an Operations Manager look like?

You can work your way up to an Operations Manager by starting in a Front of House role. If you have previous experience of managing a team you can begin in a Front of House Manager role and this could lead to more senior roles such as a Production Manager or Commercial Director within a larger theatre and group. 

How much does an Operations Manager earn?

There is no set salary for a Theatre Operations Manager, however the salary can be very competitive. Salaries can range from £37k to £49k. 

You can also search roles in theatre operation using The Stage Jobs website here.

References:

http://agency.governmentjobs.com/clermontfl/default.cfm?action=viewclassspec&ClassSpecID=1058401

https://www.donmarwarehouse.com/wp-content/uploads/2017/01/Operations-Manager-Job-Description.pdf

https://www.glassdoor.co.uk/Salaries/theatre-operations-manager-salary-SRCH_KO0,26.htm

Photo: Alex Brenner

Published: 23 October 2019