An Operations Manager is responsible for the smooth running of all front of house, the theatre building and administrative areas, working to ensure the best possible audience experience and staff working environment. They are responsible for carrying out and maintaining the theatre’s policies including health and safety policies.
What are the main responsibilities of an Operations Manager?
- Develop and direct an operational structure for the successful running of the venue
- Manage the Front of House, theatre operation and management teams
- Oversee the management of water, power and internet with contractors
- Ensure an accurate staff payroll is created weekly and that holiday is calculated correctly
- Responsible for recruitment, creating contracts for new staff members and completing appraisals of all key staff
- Coordinate and manage the venue schedules
- Produce accurate weekly and monthly sales revenue figures
- Direct and oversee monthly stock checks
What qualifications do I need to be an Operations Manager?
You do not require a formal qualification to be a Theatre Operations Manager. However, a qualification in one or more of the following subjects could be beneficial:
- Theatre Management
- Arts Administration
- Marketing
- Public Relations
- Events
- Communications
- Performing Arts
You will also need to take the relevant Health and Safety, Fire Evacuation and First Aid Training.
See training and experience opportunities to help you get into theatre here
What skills do I need to be an Operations Manager?
- Experience in managing a venue at a senior level
- Experience managing a large team
- Excellent customer service skills
- Understanding of financial systems and accounts
- Experience delivering high profile events
- Organisational skills
- Strong administrative skills
- Flexible approach to the work duties and your hours
- Creative and resourceful approach to problem solving
- Confident, friendly and professional
- Good communication
What does a career as an Operations Manager look like?
You can work your way up to an Operations Manager by starting in a Front of House, maintenance or even a technical role. If you have previous experience of managing a team you can begin in a Front of House Manager role.
How much does an Operations Manager earn?
There is no set salary for a Theatre Operations Manager, however the salary can be very competitive. Salaries can range from £30k+ based on level of experience, venue type and location.
The above is a guide. Pay, salary or fee can vary depending on the theatre or company, as well as your personal experience. National institutions or commercial productions can pay in excess of the above, with profit-share or community theatre paying less.
You can find theatre jobs via The Stage Jobs here
References:
https://www.watermill.org.uk/uploads/JD%20Facilities%20and%20Operations%20Manager.pdf
Photo: Alex Brenner
Updated: 6th June 2024
