What does a Theatre Operations Manager do?

An Operations Manager is responsible for the smooth running of all Front of House (which includes the Front of House team members and managers, the box office and Ushers) and Theatre and administrative areas, working to ensure the best possible audience experience and staff working environment. They are responsible for carrying out and maintaining the theatre’s policies including health and safety policies.

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What are the main responsibilities of an Operations Manager?

Develop and direct an operational structure for the successful running of the venue
Manage the Front of House, theatre operation and management teams
Alongside the site Manager, oversee the management of water, power and internet with contractors
Ensure an accurate staff payroll is created weekly and that holiday is calculated correctly
Responsible for recruitment, creating contract for new staff members and completing appraisals of all key staff
Coordinate and manage the venue schedules
Produce accurate weekly and monthly sales revenue figures
Direct and oversee monthly stock checks

What qualifications do I need to be an Operations Manager?

You do not require a formal qualification to be an ideal candidate for the role of a Theatre Operations Manager. However, a qualification in one or more of the following subjects would make you a more desirable candidate for the role:

Performing arts
Marketing
Public relations
Events
Communications

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What skills do I need to be an Operations Manager?

Experience in managing a venue at a senior level
Experience managing a large team
Excellent customer service skills
Understanding of financial systems and accounts
Experience delivering high profile events
Organisational skills
Flexible approach to the work duties and your hours
Creative and resourceful approach to problem solving
Confident, friendly and professional
Good communication

What does a career as an Operations Manager look like?

You can work your way up to an Operations Manager by starting in a Front of House role. If you have previous experience of managing a team you can begin in a Front of House Manager role and this could lead to more senior roles such as a Production Manager or Commercial Director within a larger theatre and group.