What does a Box Office Manager do?

A Box Office Manager works under the direction of the Ticket Sales Manager and is responsible for overseeing the sale of all tickets and also being responsible for transactions and ensuring the security of money exchanged. 

What are the main responsibilities of a Box Office Manager?

  • Supervising box office staff including Ticket Sellers and Assistants
  • Providing excellent customer service to all attendees of a production
  • Ensure staff members are properly trained to operate the ticket system and that they’re familiar with the policies and procedures
  • Create department schedules
  • Hiring new staff and completing performance evaluations
  • Coordinate with the venue owner and production staff to establish ticket prices and ensure proper collections of all taxes and fees if applicable.
  • For each performance the Box Office Manager must deliver the house count (number of tickets sold) to the House Manager and keep a watchful eye to ensure the audience is not oversold. 
  • Responsible for counting both electronic and cash transactions
  • Monitor and assign cash drawers to Ticket Sellers at the start of each work day and must ensure the box office takings correspond to the tickets sold

Search opportunities on the Get Into Theatre website. 

What qualifications do I need to be a Box Office Manager?

You may need some form of formal qualification. This does not need to be at degree level but some kind of formal qualification to show you have a good knowledge of the entertainment business and event management. Some kind of business administration or accounting is essential for this role. Search through our training opportunities here.

What skills do I need to be a Box Office Manager?

  • Attention to detail
  • Numeracy skills
  • Responsible
  • Dependable
  • Team player
  • Able to lead a team
  • Effective conflict resolution skills

You can also search The Stage Jobs here.

What does a career in Box Office Management look like?

You can begin your career as a box office staff member as this is a standard requirement to be a Box Office Manager. Many of those who work in the box office often began as Front of House Staff or Ushers. Read our blogs 'What do Front of House Staff do?' and 'What does an Usher do?' During your application of a Box Office Manager, the employer will conduct a thorough background check. Read our blog 'How to tackle nerves and anxiety before an interview or audition.'

How much can I earn as a Box Office Manager?

The average salary of a Box Office Manager is roughly £21K



Photo: Alex Brenner

Published: 12 August 2019

Get personalised theatre opportunities

From an organisation? Share your opportunity

You can list your training, outreach or funding opportunities for free and within minutes. Set up an account now and we’ll start helping you reach the people you need…
Read me aloud