What does an Usher do?

An Usher is responsible for the customer service of the audience before, during and after a performance. They are often situated within the auditorium to both supervise and assist the audience during a show.

What are the main responsibilities of a theatre Usher?

Greet audience members in the building
Sell refreshments and snacks during the interval
Sell programmes and other souvenirs
Check tickets and guide members of the audience to their seats
Settle seating disputes
Guide audience members to entrances, exits and toilets
Ensure audience are not using their phones or any other recording equipment during the performance
Communicate with Box Office and Front of House staff to ensure smooth running of the theatre
Manage the audience in emergency situations
Check for safety issues
For smaller scale venues, the role of Front of House and Usher will be combined

What qualifications do I need to be a theatre Usher?

Although there are not any specific qualifications you need for this role, here are some subjects that could be useful to have:

Drama/Theatre Studies
Maths
English

Search opportunities to help you get into theatre here

What skills do I need to be a theatre Usher?

Excellent communication skills and customer service
Able to work as a team and take direction from your team leader
Confidence settling disputes/ dealing with disruptive audience members
Be physically fit to climb up and down auditorium stairs

What does a career as an Usher look like?

You can gain a role as an Usher at entry level and either cross over to Front of House or Box Office roles. With more experience you can look at moving up to Front of House Manager or Box Office Manager. Working as an Usher can also be a great job to have in between other theatre jobs. Read our blogs 'What do Front of House staff do?' and 'What does a Front of House Manager do?'

How much can a theatre Usher earn?

Pay is typically minimum wage and between £10 - £15 per hour for a casual role. Often, you will have a minimum show call, which can mean you are paid for at least two hours of your time. SOLT/BECTU rates for 2024 suggest a minimum show call of 3 3/4 hours at £43.54 or £38.98 if topped up with commission.

The above is a guide. Pay, salary or fee can vary depending on the theatre or company, as well as your personal experience. National institutions or commercial productions can pay in excess of the above, with profit-share or community theatre paying less.

You can find theatre jobs via The Stage Jobs here